(As of May 1, 2025)
| Seller | Tomoya Hirano |
|---|---|
| Chief operations officer | Tomoya Hirano |
| Location | 354-0018 Teru Building 202, 1-22-11 Nishi Mizuhodai, Fujimi City, Saitama Prefecture |
| Phone number | 049-254-7488 |
| dm@tomhirano.com | |
| Other than product price Required fee | 【postage】 (Cost of courier service, etc.) [Fees related to payment] For transfer: Bank transfer fee For cash on delivery: cash on delivery fee Packages destined for foreign countries may be subject to additional customs duties and consumption taxes, depending on the country and amount. |
| Delivery time (guideline) | In-stock items will be shipped within 1 week Custom-made items will be shipped within one week after completion |
| About shipping charges | <Domestic> Honshu/Shikoku 590 yen including tax Hokkaido/Kyushu 690 yen including tax Okinawa 1300 yen including tax *For overseas locations and areas/remote islands that require relay fees, we will provide a separate estimate. It is not possible to specify the carrier or freight payment on delivery. |
| Payment method | ●Bank transfer [Note] (1) Please make the transfer after informing us of the amount to be transferred. (2) To prevent transfer problems, please keep the transfer slip. (3) Please note that the product will be shipped only after the payment has been confirmed. (4) We apologize for the inconvenience, but please pay the transfer fee by wire transfer at your expense. ●Cash on delivery Please pay the amount to the delivery person at the time of delivery. [Company] Sagawa Financial Co., Ltd./Yamato Financial Co., Ltd. [Note] The following cash on delivery fee will be charged in addition to the product price. [Cash on delivery fee] Payment amount 1 to 299,999 yen Flat rate 330 yen ●Others Please contact us if you would like to use a payment method such as Paypal. ●Visit the store Cash only. |
| Dealing with defective products and incorrectly delivered products | Please contact us within 7 days of receiving the item and return the item at our expense, then exchange it for a non-defective item. Items cannot be returned or exchanged after 7 days have passed. Returns of defective or incorrectly delivered items will be at our expense, but if we check that there are no problems after returning the item, the customer will be responsible for the shipping costs for re-shipping the item to the customer. |
| About issuing receipts | If you require a receipt, please let us know when ordering. If you have specified an address and proviso, please include them as well. Receipts will only be issued in PDF format after the product arrives. In the case of bank transfer, the amount on the receipt will be the total amount of the product price, consumption tax, and shipping fee. (Transfer fees cannot be included.) In the case of cash on delivery, the total amount will be the product price, shipping fee, and cash on delivery fee, and the courier slip itself will serve as a receipt, so it will not be issued separately. In order to achieve affordable prices for individual customers, we continue to operate as a tax-free business. We do not plan to respond to invoices. Thank you for your understanding. |